Zendesk attachment storage, 90% cheaper.
We move your old closed ticket attachments to external storage, while you retain easy access through our Zendesk app.
Get StartedYour first 3GB of offload is free!
Simple setup with no changes to agent workflows or tools.
Once connected, we continuously process in the background, offloading attachments as set by your filters.
In the sidebar app agents can preview and access offloaded attachments only 1 click away.
Start Offloading Now
It takes less than 5 minutes to get connected and start offloading attachments.
The Process
How does it work?
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1
Connect Your Zendesk Account
Sign in and securely connect your Zendesk account. Our setup wizard guides you through the process in just a few clicks. If bringing your own storage, you can connect that here.
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2
Set Your Offload Preferences
Select how much you want to offload, and how much you want to retain within your Zendesk Storage. If required, set additional filters on attachment size, type, time since ticket closure, and more.
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3
Automatic & Secure Offloading
Our system continuously scans and processes your Zendesk tickets in the background, securely moving attachments to external storage and redacting them from Zendesk. As more tickets are added to your system, our app will automatically continue to offload attachments to keep you beneath your Zendesk storage allowance.
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4
Easy Access for Agents
When required, agents can easily continue to preview and access offloaded attachments directly from the Zendesk sidebar app. No workflow changes or external tools required.
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5
You've saved 10x on Storage Costs!
Cloud bulk storage providers offer secure storage at a fraction of the cost of Zendesk's native storage. Most customers reduce their storage fees by 10x when compared to native Zendesk storage, in just a few clicks!
Customers
Trusted across the globe
Why choose us?
Experienced and Trusted.
We've helped companies like yours across the globe save on their excess storage fees.
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Single Setup
- After setup our solution continously processes in the background, no need to worry about exceeding your storage allowance again!
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Storage Options
- Let us handle the storage for you, or bring your own with our hybrid storage solution.
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Low Storage Cost
- The cheapest way to manage your Zendesk attachments. We charge only for the storage you use and offer bulk discount rates.
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Configurable Offload
- Control what you offload with our filters. Limit by age, size, type and more.
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Satisfied Customers
- We have a 5 star rating on the Zendesk Marketplace from our customers.
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Customisable
- Our solution is built entirely in house. We can adapt to your needs and build custom solutions for your business.
Pricing
The cheapest way to manage your Zendesk storage.
MICRO
Free
Offload up to 3GB of attachments
Quick and easy setup
Sidebar app for easy access
Configurable offload settings
Try us out nowGreat for small companies and testing
CLOUD
$30
/mo
+ $0.2/GB stored/mo
25GB of included storage
Quick and easy setup
Sidebar app for easy access
Configurable offload settings
Get started todayOur simplest and most common solution
HYBRID
$60
/mo
+ $1/GB extracted
Bring your own storage solution
S3, Azure, Google Cloud, and more
Sidebar app for easy access
Configurable offload settings
One-off charge per GB extracted
Start setting upFor storing your attachments on-site
ON-PREMISES
Pricing on Demand
All data processed on your servers
Custom solution to fit your needs
Sidebar app for easy access
Contact usFor large enterprise and regulated industries
FAQs
Frequently Asked Questions
Can you offload old attachments?
Yes, once setup the system will find all old attachments and offload them. You can set the age of attachments to offload, for example, attachments from tickets closed over 90 days ago.
Is the solution secure?
Yes, we take security very seriously. All data is encrypted in transit and at rest. Communication between Zendesk, the Zendesk app, our processing servers, and our storage servers are protected by authentication keys. We also offer on-premises solutions for customers with strict security requirements.
How are attachments offloaded?
The attachment is securely copied from Zendesk onto our storage servers (or your own storage solution if you choose the hybrid option). The attachment is then redacted from Zendesk. The sidebar app will show the attachment in its new home.
What hybrid storage options do you support?
We support AWS S3, Azure Blob Storage, Google Cloud Storage, Google Drive, Digital Ocean Spaces, FTP Servers, Sharepoint, and more. Check out our docs on hybrid storage for more information.
The dashboard gives you a clear overview of your storage usage, offload progress, and lets you configure your offload rules in just a few clicks.
Why We Made It
The story behind Zendesk Attachment Offload
Zendesk storage costs can quickly spiral out of control, especially for growing teams with lots of attachments. We built this solution after seeing customers struggle with sudden expensive storage bills, slow ticket loading, and complex manual processes to manage old files.
Solving a Real Problem
We worked with support teams who needed a simple, automated way to keep Zendesk fast and affordable. Existing solutions were either too technical, too expensive, or required agents to change how they worked. Many of them required manual exports, or required permanently deleting files and data.
Built for Simplicity
We focused on making setup effortless, offloading seamless, and access to old attachments just as easy as before. No more manual exports, no more storage surprises—just peace of mind and lower bills.
Success Stories & Continuous Improvement
Our customers have saved thousands in Zendesk storage costs. From e-commerce to logistics, teams have retained access to historic attachments with no storage headaches. We regularly add new features based on customer feedback. Adding more hybrid storage integrations, additional filters, improving the sidebar app, and more. Get in touch if you have any feature requests or ideas!
Built In-House
Our entire solution is developed and maintained by our own team, ensuring full control over quality, security, and reliability. We use modern best practices to keep your data safe, secure, and minimise impact on your operations. No outsourcing, just a dedicated focus on delivering a secure, high-performance experience for every customer.