How People Use Zendesk Offload

How Companies Are Cutting Zendesk Storage Costs by 90% While Keeping Every Attachment Accessible

A deep dive into how Attachment Storage Offload transforms Zendesk for growing support teams

For many businesses, Zendesk is the backbone of customer support. It’s where conversations happen, where teams collaborate, and where customer history lives. But as ticket volume increases and files accumulate, one thing becomes painfully clear: Zendesk’s native storage is expensive. Very expensive.

Images, PDFs, invoices, videos, product photos, logs, and diagnostic files all quietly eat up your included storage limit. Suddenly, you’re paying for 25 GB excees storage blocks, even if you’re only a few megabytes over! Storage charges climb. Finance starts asking questions. Zendesk admins scramble to delete old files that may have future value.

This isn’t a rare problem. It’s one nearly every scaling support team eventually faces.

This is why our Attachment Storage Offload solution was created.

The Hidden Cost Problem in Zendesk: Why Storage Spikes Are Inevitable

It doesn’t matter how efficient your support operation is, if your business handles attachments, the math is unavoidable:

  • Over time, ticket volume increases
  • With scale, attachment size and frequency increase
  • Support agents need to retain context, so deleting files isn’t an option
  • Zendesk charges for blocks, not actual usage

And the bigger the business grows, the more dramatic the jump.

Most companies only discover the problem when:

  • finance notices an unexpected line item,
  • Zendesk notifies them they’re approaching the limit, or
  • ticket loading slows because of large embedded attachments.

The recurring complaint is always the same:

“We don’t mind paying for Zendesk. We mind paying through the nose for Zendesk’s mandated storage.”

A Simple Idea That Changed Everything: Keep Every Attachment, Store It Elsewhere

Attachment Storage Offload solves the storage problem at the root.

Instead of storing attachments inside Zendesk’s expensive, block-based storage, the system automatically:

  1. Offloads attachments to cheaper external storage
  2. Retains secure access to them from every Zendesk ticket
  3. Makes the entire process invisible to agents

Support teams keep the full attachment history. Zendesk stays fast and lightweight. Storage bills drop dramatically.

It feels like magic, but it’s all automation and architecture.

How the Offload Pipeline Works (Behind the Scenes)

Step 1 — Connect Your Zendesk

Authorize the app in a few clicks. No engineering work. No API configuration. No downtime.

Step 2 — Choose What to Offload

You can set rules such as:

  • Ticket age
  • Attachment size
  • File type
  • Total amounts to offload

This ensures your most recent or mission-critical attachments stay local if needed, while the rest are moved automatically.

Step 3 — Automated Secure Transfer

Files are:

  • Copied to your chosen storage
  • Encrypted in transit and at rest
  • Removed from Zendesk safely
  • Replaced with seamless sidebar access

Your tickets remain fully intact. Your history stays complete.

Step 4 — Access Attachments Like Normal

Agents view offloaded attachments directly inside a sidebar app on the ticket.

No new tools. No new tabs. No loss of context. No training required.

The Storage Options: Flexibility for Any Compliance or Budget Requirement

Businesses can choose where attachments live:

Managed Storage (the easiest option)

The platform handles everything: security, redundancy, and delivery. Perfect for businesses that want instant setup.

Bring Your Own Storage

For teams with compliance or IT policies, you can point the system to your own environment:

  • AWS S3
  • Google Cloud Storage
  • Azure Blob Storage
  • SharePoint
  • SFTP
  • And more

Your data stays in your infrastructure, following your policies.

Case Study: How a 30-Agent Ecommerce Support Team Reduced Storage Costs by 88%

Company: A novel scale-up ecommerce retailer Support volume: ~10,000 tickets/month Attachments: Warranty photos, shipping labels, return documentation Previous cost: $12,240/year in Zendesk storage upgrades Pain point: Required to keep old attachments due to future warranty claims

Symptoms

  • Photos (average 3–5 MB each), and videos (100-300 MB each) were the biggest contributors
  • Agents required attachment history for returns and warranty issues
  • Finance flagged the cost as “unnecessary spend”

Solution: Attachment Storage Offload

Setup time: Under 10 minutes Offload rules:

  • Tickets closed more than 60 days ago
  • Files larger than 1 MB
  • Image and video file types (JPG, PNG, MOV, MP4)

Storage destination: Their own AWS S3 bucket (for compliance)

Results After 30 Days

  • 90% reduction in Zendesk storage costs
  • Agents experienced zero workflow changes
  • All historical images and videos remained instantly accessible

The IT team estimated this saved them over $15,000 annually when projected over growth, new markets, and seasonal spikes.

Why Companies Say This Tool “Pays for Itself Instantly”

1. Massive cost savings

Most companies cut storage costs by 70–90%, sometimes more.

2. Zero change management

Agents don’t learn anything new. Zendesk works exactly the same.

3. Faster ticket loading

Removing large attachments significantly improves Zendesk speed.

4. No storage blocks

Pay only for the data you actually store—not arbitrary chunks.

5. Works automatically forever

Once configured, offloading becomes a background process.

6. Scales infinitely

Handle tens of thousands of attachments without slowing down Zendesk.

A Smarter Way to Run Zendesk in 2025

Zendesk is a world-class support platform. But its storage system costs are designed to punish image-heavy, file-heavy, or high-volume businesses.

Attachment Storage Offload fixes this with a simple, elegant solution:

  • Keep all your attachments
  • Maintain seamless access
  • Avoid expensive storage blocks
  • Comply with your industry’s data rules
  • Save money every month automatically!

For many organizations, it’s the single highest-ROI Zendesk optimization available today.

Get Started — First 3 GB Offloaded Free

No risk. No disruption. No engineering work.

In under 5 minutes, you can see immediate results and transform how your Zendesk handles attachments.

👉 Start your free setup here: https://eh7p.com/zd-offload/