Demo

During normal agent interaction, tickets are unaffected with attachments showing normally under each ticket comment.

In the dashboard, you can setup the parameters for offloading.

For this setup, once a ticket is closed for 30 days, and there is more than 50GB in Zendesk Storage, the attachments will be offloaded.

Once offloaded, the attachments are redacted but can easily be accessed from the sidebar app.