Azure Storage

  1. Azure Storage Connection Setup
  2. Azure Setup
    1. Storage Account & Container
    2. Access Keys
  3. Testing

Azure Storage Connection Setup

After sign-up, select the Hybrid option and then the Azure Blob Storage provider.

Screenshot of the Hybrid provider selection

Provide your:

  • Connection String
  • Container Name

For setting these up, see Azure Setup below

Screenshot of the Azure storage provider hybrid setup

‘Save & Test’ will attempt to write and read a file on the storage provider. Once tested, you will be asked to confirm the connection parameters.

Screenshot of the Azure storage provider hybrid setup confirmation

The solution is now connected to your Azure Storage.

Azure Setup

These Azure setup instructions are provided as a template only. You should always fully understand your cloud environment setup and the security implications of making any changes. Please get in touch if you have any concerns.

Storage Account & Container

Within the storage account service, create a new storage account.

Screenshot of creating a new storage account within Azure

Navigate to the newly created account and create a new storage container.

Screenshot of creating a new storage container within Azure

This storage container name is what needs to be provided within the Azure Storage Connection Setup.

Access Keys

Navigate to the access keys for the storage account to retrieve the connection string.

Screenshot of retrieving the access key connection string for the storage account within Azure

This connection string is what needs to be provided within the Azure Storage Connection Setup.

Testing

To test the solution, once the solution and hybrid connection is setup, navigate to the tickets view on the dashboard and select a ticket to extract the attachments for.

Screenshot of the Zendesk Storage Offload dashboard showing a ticket which has not yet been extracted

Now extract the ticket, the files will be shown within the Azure Storage Container

Screenshot of the Azure Storage Container showing the extracted files

If you require an alternative file naming schema, please get in touch!