Sidebar App

The Sidebar App retains access for offloaded attachments directly in the Zendesk interface. Links to attachments are provided in the sidebar

In the dashboard settings, you can also modify whether the sidebar has offload controls, or is read-only.

Read more about protecting attachments from being permanently deleted

All communications between the sidebar app and the backend goes via the Zendesk Proxy server and is protected with your personal API token.